Inbound
What is it about
Offering customer support before, during and after the purchase of the product and/or a service.
How does it works
Providing/gathering information and managing large number of requests through an established technical support of trouble-shooting:
– Level 1 and Level 2 multilingual B2B/B2C service desk support
– Pre and After-Sales technical support
– System and Account Management
– Provisioning / Installation / Configuration
Why this is our strength
Customer Service is much more than handling incoming calls. At FIBER, we look after your customers through the channels that are most relevant to them:
– Voice (phone or call back requests)
– Web tickets & Live chat
– Co-browsing
– SMS, fax, regular mail
– Social media
Other services
We invest in quality in order to be a quality investment for our customers. Discover the outbound services for businesses!
